Frequently Asked Questions
Everything you need to know about your icebreaker order and our premium merino wool.
How do I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy?
We offer free returns within 30 days of purchase. Items must be in their original condition, unworn, and with all tags attached to be eligible for a full refund.
How should I care for my merino wool garments?
To maintain the quality of your icebreaker clothing, we recommend machine washing on a cold, gentle cycle with normal detergent. Avoid bleach and tumble drying; instead, lay flat to dry.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Klarna for buy-now-pay-later options.
How do I find the right size?
Please refer to our comprehensive Size Guide located on each product page, which provides detailed measurements and fit recommendations to help you choose the perfect size.