Returns & Exchanges
At Icebreaker, we stand by the quality of our natural merino wool apparel and offer a 30-day return policy for all unworn, unwashed items in their original packaging. We want you to be completely satisfied with your gear, whether you are on the trail or in the city.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Pack Your Items
Securely place the items in their original packaging, ensuring all tags are attached, and include the generated return packing slip.
Label and Ship
Affix the prepaid shipping label to your package and drop it off at any authorized carrier location or scheduled pickup point.
Refund Processing
Once our warehouse receives and inspects your return, we will process your refund to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing